Frequently Asked Questions
How long do deliveries take?
Any order placed by 3pm will be despatched same-day. Anything orderd after 3pm will be despatch next-business-day.
Do you deliver to businesses all over Australia?
We use an extensive network of freight providers to cover the vast majority of the country.
How much does delivery cost?
We offer free delivery to customers within our service areas (the major Eastern metro areas) for all orders over $150, and provide an accurate up-front freight costing for anyone who may be outside our service areas.
Can I review my order history?
Yes, you can view and re-order previous orders from the last 6 months, or your customisable pantry list for the things you know you’ll always need
Do I need to do a credit application or open account first?
Our ordering system allows you to use a bank card to make individual orders. For your convenience, we can also provide approved customers a 30-day credit account. Click here to find the credit application form
What is your returns policy
All goods we provide are covered by our 100% satisfaction guarantee
I’m not sure how much I’ll need to order
Our tailored Cost Control Centre system will show you where you’re spending the most, to inform you on how to better plan your buying
Is there a minimum order?
We operate a $100 minimum order policy
Can I track my order?
Tracking is available for orders being delivered by our freight partners
Can you help me get better online review scores?
All of our amenity products provide a luxury experience and are made from high-quality raw materials. Speak to one of consultants today to learn about trends in hospitality and how you can improve guest experience
What if I can find similar products elsewhere?
Please let us know! We have a price match policy on all like-for-like products. We also provide you with detailed spending reports for full transparency so you can be sure to get the maximum return from your consumable spend