Returns Policy

RETURNS: If you are not 100% satisfied with your purchase, simply call us within 31 days. We will arrange collection and replace your order or refund you in full. Should the fault be ours, we will always be glad to pay the freight.

CANCELLATION OF SPECIAL ORDER:

  • In the case of special orders those orders may not be cancelled by the customer and the customer shall be compelled to take delivery of the goods and make payment of the purchase price in accordance with the terms of this agreement; and 
  • In the event of cancellation of orders other than special orders the Customer shall be liable to pay to Direct Hospitality a “restocking fee” such amount being the equivalent of 20% of the value of the order.
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