Customer Service

The Direct Hospitality Service Charter

Direct Hospitality as a team are committed to delivering to every single one of our customers:

Service Excellence - through our commitment to exceeding your expectations of us in every transaction. 

Price Match Promise – find a lower price on an identical product to any of ours and we’ll beat it by 5% every time. And, you’ll still continue to earn your loyalty points.

Your Products in Stock – We keep our entire range in stock at all times, in the very rare occasion a product is temporarily unavailable you will be contacted immediately and offered an alternative.

100% Money Back Guarantee – If you’re not 100% satisfied with any of our products you can return it within 31 days for a replacement or a 100% refund – your choice!

Same Day Despatch – Get your order in before 2pm and we’ll despatch your goods that same day.

We get it Right the First Time – We have a three stage checking process to ensure you get exactly the goods you order.